Terms and Conditions for Carpet Cleaning E11 Services
These terms and conditions set out the basis on which carpet and related cleaning services are provided within the Carpet Cleaning E11 service area. By booking or using any service, you agree to be bound by these terms and conditions. Please read them carefully before making a booking.
1. Definitions
In these terms and conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation booking or receiving the services.
Company means the cleaning service provider trading under the Carpet Cleaning E11 name or operating within the Carpet Cleaning E11 service area.
Services means carpet cleaning and any related services agreed between the Client and the Company.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative of the Company who carries out the Services.
2. Scope of Services
The Company provides professional carpet cleaning and related services within the Carpet Cleaning E11 service area and surrounding districts. The exact scope of the Services will be agreed at the time of booking and confirmed in the booking confirmation.
Unless expressly agreed, Services are limited to the specific areas, items and tasks described in the booking confirmation. The Company reserves the right to decline to provide any service that is unsafe, unlawful, unreasonable or beyond its professional capability or equipment.
3. Booking Process
3.1 Bookings may be requested by the Client through the Companys accepted booking channels. A booking is not confirmed until the Client has received explicit confirmation from the Company.
3.2 When making a booking, the Client must provide accurate and complete information about the Premises, the type and condition of carpets and any other relevant items to be cleaned, as well as access arrangements, parking availability and any special requirements.
3.3 Quotations are based on the information supplied by the Client. The Company reserves the right to amend the quotation and any agreed price if the information provided proves to be inaccurate or incomplete, or if additional work is requested or required.
3.4 Any time or date for the performance of the Services is an estimate only. The Company will use reasonable endeavours to attend at the agreed time but will not be liable for delays caused by traffic, weather, access issues or other circumstances beyond its reasonable control.
4. Access and Client Obligations
4.1 The Client must ensure that the Premises are accessible at the agreed time and for the full duration of the appointment. This includes arranging any necessary keys, entry codes, parking permissions or building access.
4.2 The Client must ensure that there is adequate lighting, electricity, running water and safe working conditions at the Premises throughout the visit.
4.3 The Client is responsible for moving fragile, valuable or easily damaged items from the areas to be cleaned, unless otherwise agreed. The Company may refuse to move heavy furniture or items that present a risk of damage or injury.
4.4 The Client must inform the Company in advance of any known hazards at the Premises, including loose floor coverings, damaged carpets, electrical issues, allergies, or the presence of pets that may affect the performance of the Services.
5. Pricing and Quotations
5.1 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes which may be added in accordance with prevailing law.
5.2 Quotations are provided based on the description given by the Client and on the assumption of normal soiling and access. Heavily soiled carpets, staining, odours, infestations or additional areas may result in increased charges, which will be explained to the Client as soon as they become apparent.
5.3 The Company reserves the right to revise prices from time to time. The price applicable to a booking is the price confirmed at the time the booking is accepted by the Company.
6. Payments
6.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately on completion of the Services.
6.2 The Company may accept payment by cash, card, bank transfer or other payment methods it specifies from time to time. The accepted methods will be confirmed when the booking is made.
6.3 For some bookings, particularly larger jobs or commercial work, the Company may require a deposit or full prepayment prior to the appointment. The amount and due date of any deposit or prepayment will be communicated to the Client at the time of booking.
6.4 If payment is not received in full when due, the Company reserves the right to charge reasonable late payment fees and interest, and to recover any reasonable costs incurred in pursuing overdue amounts.
7. Cancellations and Rescheduling
7.1 The Client may cancel or reschedule a booking by giving notice to the Company through the same or another accepted contact method used at the time of booking.
7.2 Where the Client cancels or reschedules an appointment with at least 48 hours notice before the scheduled start time, any deposit paid may be refundable or transferable at the Companys discretion.
7.3 If the Client cancels, reschedules, or significantly alters the booking with less than 48 hours notice, the Company reserves the right to charge a cancellation fee up to a reasonable proportion of the quoted price, to cover administrative and scheduling costs.
7.4 If the Technician attends the Premises at the agreed time and is unable to gain access, or the appointment cannot proceed due to circumstances within the Clients control, this will be treated as a late cancellation and a reasonable call-out or cancellation fee may be charged.
7.5 The Company may cancel or reschedule a booking if it is unable to provide the Services due to illness, equipment failure, staff shortages, severe weather or other events beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer a new appointment date. Any prepayments for Services not carried out will be refunded or credited if a suitable alternative time cannot be arranged.
8. Service Standards and Limitations
8.1 The Company aims to provide Services with reasonable care and skill, using appropriate cleaning methods for the type and condition of the carpets and other surfaces.
8.2 While every reasonable effort will be made to remove stains and odours, complete stain or odour removal cannot be guaranteed. Some stains may be permanent due to the nature of the staining substance, the fibre type or previous cleaning attempts.
8.3 Drying times for carpets and upholstery will vary depending on fibre type, soiling level, ventilation and ambient conditions. Time estimates for drying are indicative only and not guaranteed.
8.4 The Client is responsible for following any aftercare instructions provided by the Technician, including guidance on re-entering cleaned areas, replacing furniture and ventilating the Premises. The Company will not be liable for damage or re-soiling resulting from failure to follow aftercare advice.
9. Damage, Liability and Insurance
9.1 The Company will take reasonable care when providing the Services. However, the Company cannot be held liable for:
a natural wear and tear, pre-existing damage, deterioration, discolouration or defects in carpets or other items; damage that arises because the Client has failed to provide accurate information about the condition or composition of carpets or surfaces; damage to items that the Company has been requested to clean against its advice or where the Client insists on a particular method contrary to professional recommendations.
9.2 The Companys total liability in respect of any loss or damage arising from the provision of the Services shall not exceed the total amount paid or payable by the Client for the specific appointment in which the loss or damage occurred, except where liability cannot be limited by law.
9.3 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded or limited under applicable law.
9.4 The Company maintains appropriate insurance cover for its activities and personnel, in line with industry standards. Evidence of insurance may be made available upon reasonable request.
10. Complaints and Claims
10.1 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the work at the Premises.
10.2 The Client must allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any issues. This may involve a follow-up visit to the Premises.
10.3 Any claim for loss or damage must be supported by appropriate evidence and details of how and when the loss or damage is believed to have occurred.
11. Waste Handling and Environmental Regulations
11.1 The Company will handle and dispose of any waste generated in connection with the Services in accordance with relevant waste management and environmental regulations.
11.2 The Client is responsible for informing the Company of any particular contamination risks, such as bodily fluids, hazardous substances or infestations, before the appointment. The Company reserves the right to refuse or discontinue work if it considers that the conditions present a health, safety or environmental risk.
11.3 Where additional measures, specialist equipment or licensed waste disposal are required to manage particular types of waste, additional charges may apply, which will be explained to the Client as soon as reasonably practicable.
12. Health and Safety
12.1 The Company will follow reasonable health and safety procedures and use appropriate cleaning products and equipment in line with manufacturer guidance and applicable safety standards.
12.2 The Client is responsible for ensuring that children, pets and vulnerable persons are kept away from the work areas during cleaning and while carpets or other surfaces remain damp or slippery.
12.3 The Client must not walk on freshly cleaned carpets with outdoor footwear or allow unprotected furniture to be placed on damp surfaces, to reduce the risk of accidents and prevent re-soiling or damage.
13. Data Protection and Privacy
13.1 The Company will collect and use the Clients personal information only for the purposes of managing bookings, providing the Services, processing payments and improving its operations.
13.2 Personal data will be handled in accordance with applicable data protection laws. The Company will take reasonable steps to keep personal information secure and will not sell personal data to third parties.
14. Amendments to These Terms
14.1 The Company may update or amend these terms and conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Client.
14.2 The version of the terms and conditions that applies to a booking will be the version in force at the time the booking is confirmed.
15. Governing Law and Jurisdiction
15.1 These terms and conditions, and any dispute or claim arising out of or in connection with them, or with the provision of Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions or the Services.
16. General Provisions
16.1 If any provision of these terms and conditions is found to be invalid, unlawful or unenforceable by a court or regulator, that provision shall be deemed deleted, but the remaining provisions shall remain in full force and effect.
16.2 No waiver of any breach of these terms by the Company shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 These terms and conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, agreements or representations, whether oral or written, relating to the same subject matter.
